At Samuel Shutter, we strive to ensure you are satisfied with your purchase. This policy explains the process for returns and refunds.

Eligibility for Returns

  • Products must be returned within 7 days of delivery.
  • Items must be unused, in their original packaging, and in the same condition as when received.
  • Products that are damaged due to misuse, negligence, or improper handling are not eligible for return.

How to Initiate a Return
To request a return, please contact us at [email protected] with your order details, including:

  • Your name and contact information
  • Order number
  • Reason for return

Our team will guide you through the return process.

Refunds

  • Refunds are issued after we receive and inspect the returned product.
  • Refunds are processed via the same payment method used at the time of purchase. Since we operate exclusively with cash on delivery, refunds will be provided in cash or arranged mutually with the customer.

Exchanges

  • We do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order.

Damaged or Defective Items

  • If you receive a damaged or defective product, please notify us immediately at [email protected] with photos of the issue.
  • We will arrange for a replacement or refund promptly.

Contact Us
For any questions regarding our Returns & Refund Policy, please reach out to [email protected]